You are permitted to connect multiple devices to a single account, with the device limit depending on the selected subscription plan. Key points to consider regarding this feature include:

• Accounts can be accessed across various platforms, irrespective of the initial sign-up platform (e.g., Android, iOS, macOS, Windows).
• The number of supported devices varies based on the subscription plan, allowing theoretically unlimited devices per account.
• Notifications will be sent if the connected devices exceed the plan limit, prompting users to remove surplus devices upon logging in.
• Each device can be linked to a maximum of two accounts, whether it is a computer or a mobile device.

Absolutely! You can enjoy Ladder VPN for China without any charges indefinitely through the "Daily Check-in" feature. Each day, you're granted 15 minutes of free usage time. Additionally, you can earn 1 point for each successful referral, which can be exchanged for a 1-day pass. Here are the main points:

• Ladder VPN for China is committed to offering the "Daily Check-in" feature for free indefinitely.
• New users receive an initial 15 minutes of free usage time, and you can earn an extra 15 minutes by completing the check-in process the following day.
• During the free trial, you are welcome to use our services without any restrictions on usage. However, server access is restricted to locations covered by the free plan.
• You can collect points by participating in our referral program and then redeem them to get different kinds of plans.

Certainly! We offer a daily trial period of 15 minutes. To start your trial, please follow these steps:

1. Download the Ladder VPN for China app.
2. Create a new account.
3. Tap the "Daily Check-In" button on the app's main screen.

Please note that the availability of this free trial can change and may be discontinued at any time without prior notice.

Ladder VPN for China prioritizes user privacy by ensuring that no activity or connection logs are maintained. Additionally, the VPN service refrains from storing any data that could be employed to trace specific network activities or behaviors back to an individual user.

You can reach out to us by the following means:

• Website: http://tryladderapp.com
• Email: [email protected]
• QQ: coming soon
• Telegram: coming soon

You can reach out to us by the following means:

• Website: http://tryladderapp.com
• Email: [email protected]
• QQ: coming soon
• Telegram: coming soon

The split mode feature in Ladder VPN for China supports web applications like Telegram, WhatsApp, or Gmail, which utilize HTTPS. This mode can alter the routing for both HTTP (port 80) and HTTPS (port 443), facilitating access to the web versions of these applications. However, the application versions may use various other ports.
To ensure access, the following measures should be implemented:

• Use the "Global Mode" option available in the routing settings.
• Modify the proxy settings of the application. For example, here is how you can change the proxy settings for the LINE app:
  
  

• When trying to sign in on a new device and surpassing the device limit, you will be directed to the "Unbind Device" page to remove any connected devices.
• Alternatively, you can go to "Menu" > "App Settings" > "Device List" to choose and unbind a device of your preference.

It's normal to forget usernames or passwords, and we strive to make recovery as easy as possible. Here are your options:

• If you've forgotten your username, please reach out to us and provide a screenshot of your payment record.
• If you've misplaced your password, simply use the "forgot password" feature available in the app.

We've observed that some users find it difficult to choose a server after selecting a region.
To make this easier, we now display only regions. Ladder VPN for China will automatically connect you to the best performing server within your selected region. Here are the details:

• The location menu will display only regions, each of which contains numerous servers. Upon selecting a region, Ladder VPN for China automatically connects you to the optimal server based on your network conditions.
• If you're not happy with the server you've been connected to, you can disconnect and reconnect to the same region to be linked to a different server.
• You can repeat this process until you find a server that fits your needs.

• Slow internet speeds locally (without using a VPN).
• High user traffic at certain VPN server locations.

To resolve these issues, you can try the following methods:

• Check your local internet speed by temporarily disabling the VPN.
• Test different network connections such as WiFi, 4G, or 5G with the VPN off to identify any connection problems. For example, if your WiFi is unreliable, switch to a mobile data connection.
• Turn off the VPN, switch to a new server location, and then reconnect.
• If you want to stay connected to the same geographical area, disconnect and reconnect as this could link you to a different server within the same region.
• Continue these tests until you find the most suitable server for your requirements.

You can earn points by referring friends and use them to redeem rewards. Here's the process:

• First, obtain your "Referral Code" or "Referral Link" by navigating to "Share & Gift" and clicking on "Share Now." You can then send it to friends or post it on your social media profiles or blog.
• You will receive 1 point for each friend who successfully refers, which you can exchange for a 1-day pass.
• You can view your redeemed plans in the "My Account" section once you've redeemed your points.
• For a referral to be successful, your referred friend must download and start using the app. If they download but do not use the app, you will not receive your referral point until they begin using it.

Occasionally, there may be a delay in processing payments through the gateway. Here are the key points to remember:

• We accept various payment methods, including Alipay, WeChat QR Code Scanning Payment, and UnionPay.
• If you have successfully made a payment but do not immediately see the corresponding plan reflected in your account, wait for about 5 minutes, then log out and log back in.
• If you are still encountering issues after trying the above steps, take a screenshot of your payment confirmation and contact us for further assistance.

Although free Ladder VPN for China and proxy services are available, it's generally not recommended to use free Ladder VPN for China because they often lack the privacy and security measures found in paid Ladder VPN for China. Free Ladder VPN for China frequently underperform, might endanger your data by selling it, and typically do not offer sufficient protection against potential cyber attacks.

While iPhones allow connection to VPN servers through their system settings, this feature on its own does not provide complete VPN services. To fully utilize VPN capabilities, you need to connect to an external VPN provider such as Ladder VPN for China.

Employing a VPN on your iOS device ensures that your online activities are highly secure. You can select from numerous VPN server locations, enabling you to alter your device's IP address, protect your data on public Wi-Fi, and access content that might otherwise be restricted.

Ladder VPN for China provides a protective shield for your iOS device when you're online, forming a secure barrier against surveillance, tampering, and content restrictions. With Ladder VPN for China, you can enjoy streaming, online shopping, and web browsing without worrying about your privacy and security.